Frequently Asked Questions
Popular Questions
Shipping times depend on the shipping method you choose at checkout. Standard shipping usually takes 10 to 17 business days, while express shipping typically arrives within 7 to 10 business days.
Please keep in mind that delivery times include only business days, so holidays or weekends may cause slight delays.
It’s easy! Choose the book you want to personalise, upload a photo of your child (make sure it matches our recommendations), and enter their name and age. You’ll then get a preview of the book. If you’re happy with it, just proceed to payment to complete your order.
After payment, you’ll review and approve your book. If you’re not happy with it, you can request changes, and our dedicated support team will be happy to assist you.
Yes, you can receive a full refund if your book hasn’t been printed yet, or a partial refund if it has been printed but not yet shipped. Once the book has been printed and shipped, we’re unable to offer a refund.To request a refund contact us through our support page or by email at support@wonderwraps.com
You can contact our customer support team anytime through our support page or emailing support@wonderwrapsstory.com.
Our books are currently available in English, Spanish, Italian, German, Portuguese (Brazil), Dutch, and French. We are actively working on adding more languages soon.
Shipping & Delivery
Yes! We offer worldwide shipping, so no matter where you are, we’ll make sure your order gets to you. Just enter your shipping details at checkout, and we’ll handle the rest.
Shipping times depend on the shipping method you choose at checkout. Standard shipping usually takes 10 to 17 business days, while express shipping typically arrives within 7 to 10 business days.
Please keep in mind that delivery times include only business days, so holidays or weekends may cause slight delays.
Shipping costs vary depending on your location and the shipping method you select at checkout. You’ll be able to see the exact shipping fee before completing your order.
The prices listed on our website do not include any additional taxes, customs duties, or import fees. These charges may apply depending on your country's regulations and are the responsibility of the recipient. We recommend checking with your local customs office for more information.
If your order hasn’t been shipped yet, you can update your shipping address by contacting our support team at support@wonderwraps.com. Please reach out as soon as possible so we can assist you.
You can update your shipping details anytime in your profile settings.
However, if you’ve already placed an order and want it shipped to a new address, please contact our support team at support@wonderwraps.com for assistance.
If you placed your order recently, we’re likely still printing your book. If it’s been more than three business days, you can track your order using the tracking link we sent to your email. If you haven’t received that email, please contact us through our support page or at support@wonderwraps.com — we’re happy to help!
Unfortunately, no. Once the payment is completed, the shipping method can’t be changed.